Local Pickup


I have placed my order online. Can I go to your warehouse pick up on the same day?

We always aim to provide the best convenience to our customers;
thus, WE OFFER ORDER PICKUPS FOR RHODES WAREHOUSE. However, it is IMPORTANT to contact our customer service team (1 day in advance) before coming to our warehouse, as it takes time to process the order and prepare the package.

Normally the order will be processed within a working day and our CS team will contact you as soon as the order is ready for pick up.

I’m in Sydney. Why can’t I pick up my order from your Sydney warehouse?

We have different warehouses across Australia and due to stock availability issue sometimes your order gets fulfilled by a different warehouse. We cannot guarantee that you can pick up the complete order in just one warehouse, so it is always good to check with our customer support staff available via facebook or email.

Can I go to your warehouse and place order onsite?

Yes, you can. However, our warehouse is busy all the time, so you might need to wait for a little while or grab a coffee and some snacks right across the corner, while waiting for your order to be packed by one of our warehouse staff.

Please note also that most of our warehouse staff were not trained for customer service and product knowledge. Our Customer Service Support team is always your best person to enquire about a certain product.

Can I go to your Melbourne warehouse for pick up?

Though we have a satellite warehouse in Melbourne, we can’t accommodate request for order pick-up for now. We’re currently working on increasing our manpower in Melbourne, for us to be able to improve our warehouse order processing soon.