Most models (PETKIT Pura series, CATLINK Scooper series) work with standard clumping clay or tofu cat litter. The PETKIT Crystal Duo uses crystal litter instead. We recommend PETKIT's own brand litter for optimal performance, but any quality clumping litter with 1.5-4mm granule size will work.

Yes! All models feature multiple safety systems including infrared sensors, weight detection, and anti-pinch mechanisms. The cleaning cycle only starts after your cat has fully exited, with a configurable delay (typically 5-15 minutes). PETKIT's xSecure and CATLINK's safety systems meet international safety standards.

For a single cat, typically every 7-14 days depending on the model's waste bin capacity. Multi-cat households may need to empty every 5-7 days. The app will send you a notification when the bin is getting full.

Yes! Models with multi-cat recognition (Purobot Ultra, MAX PRO 2.0, Pura Max2, CATLINK Luxury Pro X, Standard Pro X) can identify individual cats by weight and track their usage patterns separately. The CATLINK Luxury Pro X supports up to 6 cats.

Most automatic litter boxes require a minimum cat weight of 1.5kg (about 4-5 months old). This ensures the sensors can reliably detect your cat. For kittens under 1.5kg, we recommend using a traditional litter box until they reach the minimum weight.

Yes! Petso is an authorised Australian distributor for both PETKIT and CATLINK. All products come with a minimum 2-year warranty, and we offer local repair services in Melbourne. No need to ship products overseas — we stock replacement parts and have trained technicians on-site.