About Us
We are a leading online pet supplies retailer based in Sydney, Australia, established in 2016.
Our mission is to provide pet owners with the best value for their money by offering a wide range of high-quality pet products. We understand the importance of pets in our lives, and we believe that they deserve the best care and enjoyment. That's why we are committed to sourcing and offering top-notch pet supplies that cater to the diverse needs of our customers' furry friends. Whether it's food, toys, accessories, or grooming products, we strive to curate a selection that delivers both quality and affordability.
With a customer-centric approach, we aim to provide a seamless shopping experience, prompt customer support, and fast and reliable shipping.
At our core, we are pet lovers ourselves, and we take pride in serving the pet community by ensuring every pet owner can provide their beloved companions with products that offer exceptional value.
Why Buy From Petso
- Free standard shipping on orders $69 and over (NSW, VIC, ACT, QLD Metro, SA Metro); flat $10 under $69.
- Two Australian warehouses — Sydney (Rhodes, NSW) and Melbourne (Thomastown, VIC) — for faster dispatch and free pick-up.
- Petso Priority local delivery on eligible orders over $99, with next-day delivery in select areas and free redelivery.
- Price Match on identical, in-stock products from Australian retailers (see our Price Match page).
- Palatability Guarantee so you can try new pet foods with confidence.
- Smart Care: every smart pet product (CATLINK, PETKIT) includes a 2-year warranty with local repair in Sydney and Melbourne — not grey-import stock.
- 500+ premium brands and over 4,000 products, serving Australian pet owners since 2016.
Contact Us
Email: info@petso.com.au
Phone: 1300 755 078
Address: 9-11 LEEDS ST, RHODES NSW 2138
