Good afternoon YUQING Zhang,
Your tracking is showing delivered. Would you mind confirming if you received the order , please? Should you need further assistance, please let us know.
PETG20352276 https://www.borderexpress.com.au/tracking/?cn=PETG20352276&form_connote_numbers%5B%5D=&form_connote_numbers%5B%5D=&form_connote_numbers%5B%5D=
Thank you vey much.
Kind regards,
Petso
______________________________________________________________________________________
Hi YUQING Zhang,
Thank you for taking the time to write us a review.
We understand this has been a while and our sincerest apologies for the wait.
As Petso, we care about our customers and we value your feedback. Rest assured that this will be raised to improve our overall service.
We sent this order on the 13th of April and it looks like there's a huge delay with the Border express. As of the 19th of April, your tracking PETG20352276 is showing in transit https://www.borderexpress.com.au/tracking/?cn=PETG20352276&form_connote_numbers%5B%5D=&form_connote_numbers%5B%5D=&form_connote_numbers%5B%5D=
We have contacted Border express and was advised a follow-up will be sent and for any updates, they will let us know. Rest assured that as soon as we receive feedback we will email you soon.
We appreciate your patience and understanding.
Sincerely,
Petso